You can purchase our watches at our official boutiques or from our authorized retailers. The complete list is available in the “Points of Sale” section of our website, available here.

You can also purchase a selection of our products through our online store, where this service is available in your country.

The recommended retail prices of the watches in our current collection are listed on our website.

On the relevant product page, if the price is not displayed, please contact our Sales Department by phone at +33 (0)3 81 67 30 66 or by email at contact@pequignet.com. You can also contact one of our Pequignet boutiques or one of our authorized retailers.

To check the availability of a model, an indication is displayed directly on the product page, just below the “Add to cart” button.

If no availability information is displayed, please contact our Sales Department, one of our PEQUIGNET boutiques, or one of our authorized retailers.

The difference lies in how the movement works:

• Pequignet mechanical watches are powered by a precision mechanical movement. The five mechanical movements are designed and assembled in-house at the Manufacture: the Calibre Royal®, Calibre Royal® Manuel, Calibre Initial®, Calibre Royal® Tourbillon, and Calibre Initial® Chronograph.
  
• Quartz watches are powered by a battery, offering precision and ease of use for everyday wear.

Yes, you can personalize your Pequignet watch with our engraving service. This complimentary option allows you to add a unique inscription (initials, date or personal message) of up to 20 characters, making your watch truly one of a kind. The engraving is carefully carried out in-house and designed to blend harmoniously with the watch, on the case back.

Please note that a watch with personalized engraving cannot be returned.

Yes, several Pequignet models are compatible with interchangeable straps. This allows you to easily change your style according to your preferences or the occasion: steel, leather, alligator or Cordura straps are available depending on the collection. The straps are designed to fit the watch perfectly, ensuring comfort, security and elegance.

We invite you to check the specifications of your model directly on our website to verify compatibility, or to contact our Customer Service team for personalized assistance.

We offer to deliver your watch already adjusted to fit your wrist.

If you do not know your wrist size, you can print our size guide to accurately measure your wrist circumference and receive your watch with the correct strap size.

If you would like to adjust the strap size after receiving your watch, please contact our Sales Department at +33 (0)3 81 67 30 66 or by email at contact@pequignet.com.

You do not need to create a Pequignet account. You can complete your purchase as a guest.

If you need assistance or information, please contact our Sales Department by phone at +33 (0)3 81 67 30 66 or by email at contact@pequignet.com.

You can also submit your request via our online contact form:

Payments by Visa or Mastercard, American Express, bank transfer, or interest-free installment payments with Alma (up to 4 interest-free installments) are accepted for all purchases made on the pequignet.com website.

Orders paid by bank transfer will be confirmed once payment has been received. You will receive an email with instructions to complete the payment and confirm your order.

Please note that bank transfer confirmation may take 1 to 2 business days in France and 3 to 4 business days outside France.

Alma’s interest-free installment payment service (up to 10 installments for certain models) is available in France, Spain, Portugal, Germany, Italy, Belgium, the Netherlands, Luxembourg, Austria and Ireland.

🇮🇹 Il servizio di pagamento a rate senza interessi di Alma (fino a 10 rate per alcuni modelli) è disponibile in Francia, Spagna, Portogallo, Germania, Italia, Belgio, Paesi Bassi, Lussemburgo, Austria e Irlanda.

As soon as your order is shipped, you will receive a confirmation email containing your tracking number. This number allows you to track your parcel in real time until it is delivered.

Pequignet offers a hand-delivery service requiring a signature upon receipt. All deliveries within the European Union are handled by DPD, while international deliveries are handled by DHL.

Home or workplace delivery generally takes 2 to 5 business days, except in exceptional circumstances, which will be communicated to you accordingly.

Yes, all our shipments are secure.

In France, deliveries are handled by DPD and require a signature upon receipt. You will receive notifications allowing you to track your parcel and, if necessary, reschedule the delivery. International shipments are handled by DHL, with the same level of security and tracking.

In addition, the Pequignet Manufacture insures all shipments to ensure optimal protection of your order.

First, we invite you to check the delivery time indicated on our website for the product you ordered.

If you still have not received any information 4 business days after placing your order, we recommend contacting us via our contact form, quoting the order number you received by email, or by phone through our Sales Department at +33 (0)3 81 67 30 66.

Watches purchased from the Pequignet online store can be returned within 14 days by contacting our Sales Department at +33 (0)3 81 67 30 66. Please note that engraved watches cannot be returned.

Once your return request has been reviewed, a prepaid return label will be sent to you by email.

Returns will only be accepted and processed if the watch has not been worn or used, is in new condition, includes all protective elements and tags, and is returned in its original packaging.

Pequignet products (watches, jewellery or straps) must be returned in new, unworn condition and in their original packaging.

Upon receipt, each product undergoes a quality inspection carried out by our expert watchmakers. Items that do not meet the conditions of our return policy cannot be accepted.

If the return complies with our requirements, the refund will be issued in the same currency and using the same payment method as the one used for the purchase. You will be kept informed by email about the progress and status of your return.

The reference number uniquely identifies each Pequignet watch model, including its design, movement and specifications.

You can find it on the documents provided with your purchase, particularly the warranty certificate, or engraved directly on the case back of your watch (example: 90106363).

The serial number, consisting of a sequence of consecutive digits, is essential for identifying your watch and retrieving information about it.

Depending on the model and period, it may be located in different places:

1/ On the case back: it is most often engraved on the back of the watch and is visible to the naked eye.

2/ On the movement: for vintage watches, it may be engraved directly on the movement.

3/ On the original documents: it is also indicated on the certificate and/or documents provided at the time of purchase.

The user manual is provided with your Pequignet watch at the time of purchase.

A digital version is also available in the “Download the user manual” section for your Pequignet watch on our website.

The winding of a watch with an automatic mechanical movement depends on wrist movement. If the watch has not been worn for several days, or if your wrist movement is insufficient to ensure automatic winding, the power reserve will be lower than the watch’s maximum capacity. In this case, you should manually wind the watch by following the instructions provided in the user manual.

If the problem persists despite this, we invite you to contact our After-Sales Service for a diagnosis of your watch.

All Pequignet watches are manufactured in accordance with watchmaking industry standards and are water-resistant to 30, 50, 100 or 300 metres, depending on the model.

At the time of purchase, the water resistance of your watch is indicated on the case back by the marking 3 ATM, 5 ATM, 10 ATM or 30 ATM.

A watch’s water resistance may deteriorate over time. When worn, the watch is exposed daily to various factors that may vary from one wearer to another (more or less severe shocks, perspiration, sudden changes in temperature, seawater or swimming-pool water, etc.). These factors can affect the ageing of the water-resistance seals. This is why it is important to have your watch’s water resistance checked regularly by an authorized Pequignet retailer.

Pequignet Manufacture does not provide valuations. As the current value of your watch depends entirely on fluctuations in the vintage watch market, we recommend contacting a professional auctioneer for an appraisal.

To have the potential current value of your watch assessed, we recommend contacting an auction house specializing in historical timepieces. In the event of theft, and provided that this information is available, the Manufacture can provide you with the retail price of the watch as recorded at the time of purchase, which you can then communicate to the relevant authorities.

Pequignet watches are covered by an international warranty from the date of purchase: 5 years for models equipped with a Pequignet movement (Royale, Attitude, Extrême 300 and Concorde collections) and 3 years for all other automatic or quartz models.

The warranty period and conditions are specified in the booklet provided with your watch at the time of purchase.

The warranty covers manufacturing and functional defects under normal conditions of use. It does not cover normal wear and tear, accidental damage, or improper use.

Pequignet jewellery is covered by a 2-year warranty from the date of purchase.

If you encounter a problem with your Pequignet watch during the warranty period, you can rely on our Customer Service team and expert watchmakers to resolve the issue at no cost.

This warranty applies to all watches and covers manufacturing defects under normal conditions of use. The warranty is only valid if the watch returned is accompanied by the warranty certificate, duly dated, signed and stamped by an authorized Pequignet retailer. Every watch returned to the Manufacture will undergo a diagnosis carried out by our master watchmaker to assess its condition.

A complete service is recommended every 3 to 5 years, depending on usage and the model.

You can have your Pequignet watch serviced or repaired:

• Directly at the Manufacture: by post, after contacting us by email at contact@pequignet.com to receive the shipping instructions.
  
• At one of our Pequignet boutiques: in Paris or Besançon.
  
• Through one of our authorized retailers: the list is available on the “Points of Sale” page.